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Bug
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Resolution: Won't Fix
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P3
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6u14
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generic
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generic
I was talking with a Microsoft engineer today about the following Error code:
ERROR_INSTALL_SERVICE_FAILURE 1601 The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer
He said that this would happen if the machine is in the state where the user either needs to reboot, or it's already shutting down.
So if you get a Windows Update, but choose to not "reboot" right away, you'd see this. Windows doesn't want any installs to happen until the machine update/reboot is complete.
This is one of the lower % of error codes that we get, but it still adds up. We should detect this state proactively and put up a dialog letting the user know they need to reboot before we can continue, or we could maybe silently fail and then try later after the reboot. The resp eng should run this by UE to determine what approach is best.
ERROR_INSTALL_SERVICE_FAILURE 1601 The Windows Installer service could not be accessed. Contact your support personnel to verify that the Windows Installer
He said that this would happen if the machine is in the state where the user either needs to reboot, or it's already shutting down.
So if you get a Windows Update, but choose to not "reboot" right away, you'd see this. Windows doesn't want any installs to happen until the machine update/reboot is complete.
This is one of the lower % of error codes that we get, but it still adds up. We should detect this state proactively and put up a dialog letting the user know they need to reboot before we can continue, or we could maybe silently fail and then try later after the reboot. The resp eng should run this by UE to determine what approach is best.