Name: gm110360 Date: 09/30/2003


FULL PRODUCT VERSION :
-

FULL OS VERSION :
Windows XP Home Edition SP1 with KB824146, KB824105, 823718, 822925, 819696, 821557, 823980, 817606, 823559

EXTRA RELEVANT SYSTEM CONFIGURATION :
mobile AMD Athlon 1800+, 512 MB, free disk space 19 GB

A DESCRIPTION OF THE PROBLEM :
I can not get the off-line installer of the J2SDK 1.4.2_01 or the net based installer of the JRE 1.4.2_01 to install. When the installation program tries to finish the install, it reports the following error message and then exits out:

Error - Java (TM) Update (window title)
Java (TM) Update fails to apply changes to your system.

When I re-run the install, the Windows Installer brings up the Modify (or Repair) and Remove window, where I can either Modify the install or Remove the install. If I do the Modify, I get the same error. If I do the Remove, the program removes OK.


STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
See above

EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
Installation program finishes and reboots the PC.
ACTUAL -
See above

ERROR MESSAGES/STACK TRACES THAT OCCUR :
See above

REPRODUCIBILITY :
This bug can be reproduced always.

CUSTOMER SUBMITTED WORKAROUND :
I have installed J2SDK 1.4.1_05 instead.
(Incident Review ID: 208625)
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