P4
Sametime Connect is Lotus solution similar to GAIM or Yahoo Messenger. The software launches a small browser windows and runs an applet inside it. The applet fails to completely redraw sometimes and the small browser window screen is grayed out. The problem is not seen during the first time the small browser window is opened and happens only when we close and reopen the window a second time. Resizing/moving the window around several times can make to the window to refresh and recover occassionally. Closing and restarting the browser and then relaunching the small browser window always clears the problem.
The following 5 points are from the customer email:
1. Problem occurs only when running under the 1.4.1 Java Plug-in both for IE 6 and NS 7 (when using for IE the internal MS JVM we are OK, NS 7 does not have an internal JVM).
2. Problem occurs both in Windows 2000 and Windows XP.
3. Problem is not related to specific language, reproduced in English as well.
4. The window is a browser window, created by JavaScript in order to remove all standard browser window controls, like menubar, toolbar, scroll bars etc.
5. Inside the window we display the JC Applet (ConnectApplet class). Inside the applet we have an AWT Panel residing all over the applet area, controlled by a GridbagLayout. Inside this panel we have a set of Components/Panels laid out along the Y-axis in the following order (top to bottom):
a. Menubar - a custom Component containing several PopupMenu
instances (ConnectMenubar class).
b. Toolbar Panel containing ImageButton instances (ConnectToolbar
class)
c. Tree Panel (ConnectPanel class) displaying the JC buddylist (in
the image above, prior to login, it contains the Sametime logo)
d. The status Panel (StatusPanel class - in image above displaying "x
Disconnected")
e. The status bar Component (BorderPanel class - empty rectangle below
status panel)
The problem is seen consistently in the test setup installed in the lab. The detailed steps for reproducing the problems are in the comments section.
The following 5 points are from the customer email:
1. Problem occurs only when running under the 1.4.1 Java Plug-in both for IE 6 and NS 7 (when using for IE the internal MS JVM we are OK, NS 7 does not have an internal JVM).
2. Problem occurs both in Windows 2000 and Windows XP.
3. Problem is not related to specific language, reproduced in English as well.
4. The window is a browser window, created by JavaScript in order to remove all standard browser window controls, like menubar, toolbar, scroll bars etc.
5. Inside the window we display the JC Applet (ConnectApplet class). Inside the applet we have an AWT Panel residing all over the applet area, controlled by a GridbagLayout. Inside this panel we have a set of Components/Panels laid out along the Y-axis in the following order (top to bottom):
a. Menubar - a custom Component containing several PopupMenu
instances (ConnectMenubar class).
b. Toolbar Panel containing ImageButton instances (ConnectToolbar
class)
c. Tree Panel (ConnectPanel class) displaying the JC buddylist (in
the image above, prior to login, it contains the Sametime logo)
d. The status Panel (StatusPanel class - in image above displaying "x
Disconnected")
e. The status bar Component (BorderPanel class - empty rectangle below
status panel)
The problem is seen consistently in the test setup installed in the lab. The detailed steps for reproducing the problems are in the comments section.