FilesInUse logic allows jqs.exe process running before install to cause Error 25099 during install

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: P2
    • 6-pool
    • Affects Version/s: 6u10p
    • Component/s: install
    • None
    • x86
    • windows_xp

      Consumer complains that when downloading 6u10 from http://www.java.com, they are getting error 25099.

      Here are 2 examples:

      Incident id #1374973
      FULL OS VERSION : SERVICE PACK 1,2,3
      BROWSER VERSION: Internet Explorer 7
      A DESCRIPTION OF THE PROBLEM :
      PLEASE HELP I NOW HAVE EXPLORER 7 AND NEED TO DOWNLOAD JAVA IT DOWNLOADS BUT WHEN IT TRYS TO INSTALL IT STOPS IN THE MIDDLE WHEN IT IS TRYING TO UNZIP THE CORE AND I GET A ERROR MESSAGE 25099 AND IT STOPS PLEASE HELP I NEED JAVA

      Incident id #1375021
      FULL PRODUCT VERSION :
      Can not open
      BROWSER VERSION:
      Safari
      A DESCRIPTION OF THE PROBLEM :
      Hello,
      I am trying to update my Java and I keep getting error message #25099. Unable to extract files.
      Can you help me out with any suggestions??
      Log files are available for review

            Assignee:
            Paul Klingaman (Inactive)
            Reporter:
            Shakeel Rehman (Inactive)
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              Created:
              Updated:
              Resolved:
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