Customer is using 6u14 on WindowsXP with WinRunner 9.2, with Java addin 7.6. They observe everything works fine without WinRunner. It fails with WinRunner. The error is:

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d968e10, pid=512, tid=3556
#
# JRE version: 6.0_14-b03
# Java VM: Java HotSpot(TM) Client VM (14.0-b12 mixed mode windows-x86 )
# Problematic frame:
# V [jvm.dll+0x168e10]

They disabled plugin2. They got the same error. The results were the same on these platforms and browsers.

platforms tested: Windows XP SP2, SP3 and all Windows Server versions
browsers tested: Internet Explorer 8, Firefox 3

They report the probkem is related to the environment variables set by WinRunner,
JAVA_TOOL_OPTIONS and _JAVA_OPTIONS. Here are their values.

JAVA_TOOL_OPTIONS=-agentlib:micsupp

_JAVA_OPTIONS=-Dawt.toolkit=mercury.awt.awtSW -Xrunmicsupp -Xbootclasspath/a:C:\PROGRA~1\COMMON~1\MERCUR~1\SharedFiles\JavaAddin\classes;C:\PROGRA~1\COMMON~1\MERCUR~1\SharedFiles\JavaAddin\classes\mic.jar

Testing by the customer shows WinRunner

fails 6u10+ with plugin2
fails 6u10+ with default plugin

works with 5.0
works 6u10+ with plugin2 after unsetting WinRunner's environment variables
works 6u10+ with default after unsetting WinRunner's environment variables

They asked why does setting WinRunner's environment variables cause EXCEPTION_ACCESS_VIOLATIONs with 6u10 and later releases. A hs-err is attached.
The customer report they get EXCEPTION_ACCESS_VIOLATION with WinRunner 9.2 under the following conditions.

* 6u10 with plugin2 enabled
* 6u10 with plugin2 disabled
* 6u14 with plugin2 enabled
* 6u14 with plugin2 disabled

Further, the customer reports they have the same problem with the Java Control Panel.

They tried following our trouble-shooting advice. Setting the environment variables at the end of that PATH variable as c:\winrunner9.2\arch did not make any difference. They have the same problem.

They downloaded userdump and set the environment variables in the Java Control Panel. It crashed.
The attached log, hs_err_pid4540.log, happened when trying to use userdump to collect data.