We are using "INet crystal clear report server" to print report on browser. Our report contains Chinese characters. The system run for two years without any problem. Since new version of Firefox force us to update to new version of java, so we update to 1.7. After update, print report Chinese characters become a mess. They overlapped with each other. But English characters don't have problem. We've try with other browser such as google chrome and Internet explorer. The situation persist. So, we guess it is java problem.


1) Java Version: 1.7.0_7-b10
attached : java_version.png

2) Does this problem occur on Java 6ux or 7ux?:
For Chinese windows XP, it occurs on java 1.7.0_07_b10.
After uninstall java 7 and reinstall java 6u35 the problem gone.
However, for English Windows 7, both version cannot print out Chinese characters.
The Chinese characters all become rectangle box.


3) Operating System Configuration Information:
Windows XP Home /Professional Chinese edition, service pack 3
Windows 7 Home premium English edition.

4) Browser name:
Google Chrome 22.0.1229.79m
FireFox 15.0.1
Internet Explorer 8.0.6001.18702
Internet Explorer 9.0.8112.16421

5) Hardware Configuration Information: x86 32bit

6) Name of the applet and link to the applet:
http://www.inetsoftware.de/products/clear-reports to download clear report version 9

7) Which Java version did this work with prior to this issue?
Java 6u35 - work for Chinese Windows, Google Chrome and IE
But not work for English Windows. All Chinese characters become a box.

8) Bug Description:
The print out of Chinese/English overlapped with each other. Please refer to attached report1.pdf

9) Steps to Reproduce this behavior (be specific):
You need to visit http://www.inetsoftware.de/products/clear-reports to download clear report version 9 (Download, old version, install designer).
Create a new report and add a text with Chinese and Engish characters. Preview on screen got no problem. Only print out to printer got overlapped.
Please refer to attached report1.pdf

10) Screenshots of the error:
No error occur. Only the print out got problem.

11) "Java Console" output.
The java icon on system tray flash and gone too fast, cannot capture, sorry.



FULL PRODUCT VERSION :
1.7.0_07_b11

FULL OS VERSION :
win_xp-service pack 3

USER-AGENT :
Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.4 (KHTML, like Gecko) Chrome/22.0.1229.79 Safari/537.4

BROWSER VERSION:
Firefox 15.0.1