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Bug
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Resolution: Not an Issue
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P3
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None
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uninstall-applet
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windows_xp
FULL PRODUCT VERSION :
JRE VERSION 7.21
ADDITIONAL OS VERSION INFORMATION :
Windows XP Porfessional
EXTRA RELEVANT SYSTEM CONFIGURATION :
Standard windows xp, office 2007, Adobe Reader, Flash Player, IE 8 all the way updated and patched systems
A DESCRIPTION OF THE PROBLEM :
First of all let me tell you that the way you have been putting newer versions of Java is completely insane. You come up with a new version every week. which is too much for company administrators. On top of that you dont provide any support applications ( I am completely mad) I almost lost my job once because I can not keep up with your updates. I am sad and crying. Why did you create Java? Offcourse to pocket money in your pockets. NOt to help me. On top of that you filed a law suite against Microsoft long time ago so they dont provide any support at all. If I update version of Java, your application is not intelligent (programmed or written by 6th graders) to remove older versions. So after fighting for two years with your applications, finally I thought that I landed on a page which shows me how to automatically uninstall older versions. I clicked on link and there is nothing to download. What a nice link. Simple truth is that I can not uninstall Java 7.21 from machines I have. It comes up and tells me that msiexec.exe has encountered a problem. I need some help as this software does not do a good job and you accepted it on your web site that this is unsafe version.
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Installed Java Version 7.21 on a bare windows xp test pc then tried to uninstall it and comes up with the error msiexec.exe stopped working.
Then I tried to use your online tool and it told me that I dont have older version so install new version and come back here. I did installed 7.25 and went back to unistall and it will not uninstall from Add Remove Programs or using your uninstall tool. Which is irritating. And yes your web site mentioned that Java ver 7.21 is unsafe. Thanks for your help
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
I should be able to upgrade java. Not install 20 versions of java and then keep uninstalling them. If I install ver y.yy.yy then it should take care of x.xx.xx and any other versions that was installed on my computer without me going in there and uninstalling older version manually.
ACTUAL -
Can not uninstall Ver 7.21 on a brand new bare bone windows xp install
ERROR MESSAGES/STACK TRACES THAT OCCUR :
msiexec.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
REPRODUCIBILITY :
This bug can be reproduced always.
CUSTOMER SUBMITTED WORKAROUND :
dont have one
SUPPORT :
YES
JRE VERSION 7.21
ADDITIONAL OS VERSION INFORMATION :
Windows XP Porfessional
EXTRA RELEVANT SYSTEM CONFIGURATION :
Standard windows xp, office 2007, Adobe Reader, Flash Player, IE 8 all the way updated and patched systems
A DESCRIPTION OF THE PROBLEM :
First of all let me tell you that the way you have been putting newer versions of Java is completely insane. You come up with a new version every week. which is too much for company administrators. On top of that you dont provide any support applications ( I am completely mad) I almost lost my job once because I can not keep up with your updates. I am sad and crying. Why did you create Java? Offcourse to pocket money in your pockets. NOt to help me. On top of that you filed a law suite against Microsoft long time ago so they dont provide any support at all. If I update version of Java, your application is not intelligent (programmed or written by 6th graders) to remove older versions. So after fighting for two years with your applications, finally I thought that I landed on a page which shows me how to automatically uninstall older versions. I clicked on link and there is nothing to download. What a nice link. Simple truth is that I can not uninstall Java 7.21 from machines I have. It comes up and tells me that msiexec.exe has encountered a problem. I need some help as this software does not do a good job and you accepted it on your web site that this is unsafe version.
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Installed Java Version 7.21 on a bare windows xp test pc then tried to uninstall it and comes up with the error msiexec.exe stopped working.
Then I tried to use your online tool and it told me that I dont have older version so install new version and come back here. I did installed 7.25 and went back to unistall and it will not uninstall from Add Remove Programs or using your uninstall tool. Which is irritating. And yes your web site mentioned that Java ver 7.21 is unsafe. Thanks for your help
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
I should be able to upgrade java. Not install 20 versions of java and then keep uninstalling them. If I install ver y.yy.yy then it should take care of x.xx.xx and any other versions that was installed on my computer without me going in there and uninstalling older version manually.
ACTUAL -
Can not uninstall Ver 7.21 on a brand new bare bone windows xp install
ERROR MESSAGES/STACK TRACES THAT OCCUR :
msiexec.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
REPRODUCIBILITY :
This bug can be reproduced always.
CUSTOMER SUBMITTED WORKAROUND :
dont have one
SUPPORT :
YES