FULL PRODUCT VERSION :
Jre 8.31
ADDITIONAL OS VERSION INFORMATION :
Microsoft Windows [Version 6.1.7601] Italian language
A DESCRIPTION OF THE PROBLEM :
Online and offline installer fails without any message.
If I extract the jre1.8.0_31.msi package, installation ends with message:
"there is a problem with windows installer package. A program required for this install to complete could not be run. Contact your support personel or package vendor".
I have this problems only with jre32, and not only with the last version.
Jusched.log reports:
[2015/01/24 07:41:52.654, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: |------!!!!Working config!!!!--------|
INSTALL_SILENT = Disable
STATIC = Disable
AUTO_UPDATE = Enable
SPONSORS = Enable
WEB_ANALYTICS = Enable
EULA = Disable
OEMUPDATE = Disable
|-------------------------------------|
[2015/01/24 07:41:52.655, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper, check for reinstall case..
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.658, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper: Extract MSI ...
[2015/01/24 07:41:53.070, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.071, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.999, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), UpdateUtils.hpp:115 (verifyCheckSum)]
ERROR: Checksum verification for "C:\Users\javainst\AppData\LocalLow\Sun\Java\jre1.8.0_31\Java3BillDevices.jpg" file failed: expected=[5587b2ee43a7473eabad7ee8b905516a806f3b12]; actual=[f8973bb715dfeb8e7ff028f08bf2e3ccb22c6fd946e69641803739a69bb9d4a1]; algorithm=32780.
Another log reports (MSI2ea70.LOG):
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: installexe, location: C:\Windows\Installer\MSI2CEB.tmp, command: INSTALLDIR="C:\Program Files (x86)\Java\jre1.8.0_31\\" REPAIRMODE=0
=== Logging stopped: 24/01/2015 07:48:00 ===
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Simply try to installa jre32 on a windows 7 64bit environment.
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
JRE correctly installed.
ACTUAL -
Installation fails.
ERROR MESSAGES/STACK TRACES THAT OCCUR :
Jusched.log reports:
[2015/01/24 07:41:52.654, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: |------!!!!Working config!!!!--------|
INSTALL_SILENT = Disable
STATIC = Disable
AUTO_UPDATE = Enable
SPONSORS = Enable
WEB_ANALYTICS = Enable
EULA = Disable
OEMUPDATE = Disable
|-------------------------------------|
[2015/01/24 07:41:52.655, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper, check for reinstall case..
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.658, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper: Extract MSI ...
[2015/01/24 07:41:53.070, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.071, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.999, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), UpdateUtils.hpp:115 (verifyCheckSum)]
ERROR: Checksum verification for "C:\Users\javainst\AppData\LocalLow\Sun\Java\jre1.8.0_31\Java3BillDevices.jpg" file failed: expected=[5587b2ee43a7473eabad7ee8b905516a806f3b12]; actual=[f8973bb715dfeb8e7ff028f08bf2e3ccb22c6fd946e69641803739a69bb9d4a1]; algorithm=32780.
Another log reports (MSI2ea70.LOG):
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: installexe, location: C:\Windows\Installer\MSI2CEB.tmp, command: INSTALLDIR="C:\Program Files (x86)\Java\jre1.8.0_31\\" REPAIRMODE=0
=== Logging stopped: 24/01/2015 07:48:00 ===
REPRODUCIBILITY :
This bug can be reproduced always.
CUSTOMER SUBMITTED WORKAROUND :
Not available
Jre 8.31
ADDITIONAL OS VERSION INFORMATION :
Microsoft Windows [Version 6.1.7601] Italian language
A DESCRIPTION OF THE PROBLEM :
Online and offline installer fails without any message.
If I extract the jre1.8.0_31.msi package, installation ends with message:
"there is a problem with windows installer package. A program required for this install to complete could not be run. Contact your support personel or package vendor".
I have this problems only with jre32, and not only with the last version.
Jusched.log reports:
[2015/01/24 07:41:52.654, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: |------!!!!Working config!!!!--------|
INSTALL_SILENT = Disable
STATIC = Disable
AUTO_UPDATE = Enable
SPONSORS = Enable
WEB_ANALYTICS = Enable
EULA = Disable
OEMUPDATE = Disable
|-------------------------------------|
[2015/01/24 07:41:52.655, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper, check for reinstall case..
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.658, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper: Extract MSI ...
[2015/01/24 07:41:53.070, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.071, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.999, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), UpdateUtils.hpp:115 (verifyCheckSum)]
ERROR: Checksum verification for "C:\Users\javainst\AppData\LocalLow\Sun\Java\jre1.8.0_31\Java3BillDevices.jpg" file failed: expected=[5587b2ee43a7473eabad7ee8b905516a806f3b12]; actual=[f8973bb715dfeb8e7ff028f08bf2e3ccb22c6fd946e69641803739a69bb9d4a1]; algorithm=32780.
Another log reports (MSI2ea70.LOG):
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: installexe, location: C:\Windows\Installer\MSI2CEB.tmp, command: INSTALLDIR="C:\Program Files (x86)\Java\jre1.8.0_31\\" REPAIRMODE=0
=== Logging stopped: 24/01/2015 07:48:00 ===
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Simply try to installa jre32 on a windows 7 64bit environment.
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
JRE correctly installed.
ACTUAL -
Installation fails.
ERROR MESSAGES/STACK TRACES THAT OCCUR :
Jusched.log reports:
[2015/01/24 07:41:52.654, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: |------!!!!Working config!!!!--------|
INSTALL_SILENT = Disable
STATIC = Disable
AUTO_UPDATE = Enable
SPONSORS = Enable
WEB_ANALYTICS = Enable
EULA = Disable
OEMUPDATE = Disable
|-------------------------------------|
[2015/01/24 07:41:52.655, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper, check for reinstall case..
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
[2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
INFO: No same version JRE exists
[2015/01/24 07:41:52.658, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
INFO: Wrapper: Extract MSI ...
[2015/01/24 07:41:53.070, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.071, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
INFO: PreferredUILanguages: Vista+
[2015/01/24 07:41:53.999, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), UpdateUtils.hpp:115 (verifyCheckSum)]
ERROR: Checksum verification for "C:\Users\javainst\AppData\LocalLow\Sun\Java\jre1.8.0_31\Java3BillDevices.jpg" file failed: expected=[5587b2ee43a7473eabad7ee8b905516a806f3b12]; actual=[f8973bb715dfeb8e7ff028f08bf2e3ccb22c6fd946e69641803739a69bb9d4a1]; algorithm=32780.
Another log reports (MSI2ea70.LOG):
Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: installexe, location: C:\Windows\Installer\MSI2CEB.tmp, command: INSTALLDIR="C:\Program Files (x86)\Java\jre1.8.0_31\\" REPAIRMODE=0
=== Logging stopped: 24/01/2015 07:48:00 ===
REPRODUCIBILITY :
This bug can be reproduced always.
CUSTOMER SUBMITTED WORKAROUND :
Not available