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  1. JDK
  2. JDK-8071645

JRE 8u31 32-bit msi install fails in Windows 7 (64-bit)

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    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: P4 P4
    • 8-pool
    • 8u31
    • install
    • x86_64
    • windows_7

      FULL PRODUCT VERSION :
      Jre 8.31

      ADDITIONAL OS VERSION INFORMATION :
      Microsoft Windows [Version 6.1.7601] Italian language

      A DESCRIPTION OF THE PROBLEM :
      Online and offline installer fails without any message.
      If I extract the jre1.8.0_31.msi package, installation ends with message:
      "there is a problem with windows installer package. A program required for this install to complete could not be run. Contact your support personel or package vendor".
      I have this problems only with jre32, and not only with the last version.
      Jusched.log reports:
      [2015/01/24 07:41:52.654, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
      INFO: |------!!!!Working config!!!!--------|

      INSTALL_SILENT = Disable
      STATIC = Disable
      AUTO_UPDATE = Enable
      SPONSORS = Enable
      WEB_ANALYTICS = Enable
      EULA = Disable
      OEMUPDATE = Disable
      |-------------------------------------|

      [2015/01/24 07:41:52.655, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
      INFO: PreferredUILanguages: Vista+
      [2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
      INFO: Wrapper, check for reinstall case..
      [2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
      ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
      [2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
      INFO: No same version JRE exists
      [2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
      ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
      [2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
      INFO: No same version JRE exists
      [2015/01/24 07:41:52.658, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
      INFO: Wrapper: Extract MSI ...
      [2015/01/24 07:41:53.070, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
      INFO: PreferredUILanguages: Vista+
      [2015/01/24 07:41:53.071, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
      INFO: PreferredUILanguages: Vista+
      [2015/01/24 07:41:53.999, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), UpdateUtils.hpp:115 (verifyCheckSum)]
      ERROR: Checksum verification for "C:\Users\javainst\AppData\LocalLow\Sun\Java\jre1.8.0_31\Java3BillDevices.jpg" file failed: expected=[5587b2ee43a7473eabad7ee8b905516a806f3b12]; actual=[f8973bb715dfeb8e7ff028f08bf2e3ccb22c6fd946e69641803739a69bb9d4a1]; algorithm=32780.

      Another log reports (MSI2ea70.LOG):
      Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: installexe, location: C:\Windows\Installer\MSI2CEB.tmp, command: INSTALLDIR="C:\Program Files (x86)\Java\jre1.8.0_31\\" REPAIRMODE=0
      === Logging stopped: 24/01/2015 07:48:00 ===

      STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
      Simply try to installa jre32 on a windows 7 64bit environment.

      EXPECTED VERSUS ACTUAL BEHAVIOR :
      EXPECTED -
      JRE correctly installed.
      ACTUAL -
      Installation fails.

      ERROR MESSAGES/STACK TRACES THAT OCCUR :
      Jusched.log reports:
      [2015/01/24 07:41:52.654, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
      INFO: |------!!!!Working config!!!!--------|

      INSTALL_SILENT = Disable
      STATIC = Disable
      AUTO_UPDATE = Enable
      SPONSORS = Enable
      WEB_ANALYTICS = Enable
      EULA = Disable
      OEMUPDATE = Disable
      |-------------------------------------|

      [2015/01/24 07:41:52.655, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
      INFO: PreferredUILanguages: Vista+
      [2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
      INFO: Wrapper, check for reinstall case..
      [2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
      ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
      [2015/01/24 07:41:52.656, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
      INFO: No same version JRE exists
      [2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1529 (IsSameJREVersionInstalled)]
      ERROR: Error Opening registry key SOFTWARE\JavaSoft\Java Runtime Environment: 183
      [2015/01/24 07:41:52.657, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), WrapperUtils.cpp:1530 (IsSameJREVersionInstalled)]
      INFO: No same version JRE exists
      [2015/01/24 07:41:52.658, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), AllUtils.cpp:141 (logit)]
      INFO: Wrapper: Extract MSI ...
      [2015/01/24 07:41:53.070, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
      INFO: PreferredUILanguages: Vista+
      [2015/01/24 07:41:53.071, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), Locales.cpp:317 (Locale::preferredLanguages)]
      INFO: PreferredUILanguages: Vista+
      [2015/01/24 07:41:53.999, jre-8u31-windows-i586.exe (PID: 5628, TID: 5912), UpdateUtils.hpp:115 (verifyCheckSum)]
      ERROR: Checksum verification for "C:\Users\javainst\AppData\LocalLow\Sun\Java\jre1.8.0_31\Java3BillDevices.jpg" file failed: expected=[5587b2ee43a7473eabad7ee8b905516a806f3b12]; actual=[f8973bb715dfeb8e7ff028f08bf2e3ccb22c6fd946e69641803739a69bb9d4a1]; algorithm=32780.

      Another log reports (MSI2ea70.LOG):
      Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: installexe, location: C:\Windows\Installer\MSI2CEB.tmp, command: INSTALLDIR="C:\Program Files (x86)\Java\jre1.8.0_31\\" REPAIRMODE=0
      === Logging stopped: 24/01/2015 07:48:00 ===

      REPRODUCIBILITY :
      This bug can be reproduced always.

      CUSTOMER SUBMITTED WORKAROUND :
      Not available

            Unassigned Unassigned
            webbuggrp Webbug Group
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              Created:
              Updated:
              Resolved: