FULL PRODUCT VERSION :
Version 7 update 60

ADDITIONAL OS VERSION INFORMATION :
Window XP

A DESCRIPTION OF THE PROBLEM :
i clicked "play now" on runescape and when it finally finish loading, it said," automatic graphic change." So i clicked on it and it only shows black or white screen. i tried deleting java and runescape clients, then re-installing them, but it still does not work. I have been having this problem for over 2 years.

ADDITIONAL REGRESSION INFORMATION:
Version 7 update 60

STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Go to www.Runescape.com. Click "play now," then when it finish loading, click automatic graphic change (it has to be your first time getting on runescape in order to do this).

EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
It shows a black screen or white screen.
ACTUAL -
It shows a black screen.

ERROR MESSAGES/STACK TRACES THAT OCCUR :
hs_err_pid3688

REPRODUCIBILITY :
This bug can be reproduced always.

---------- BEGIN SOURCE ----------
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j jagdx.IDirect3DDevice.BeginScene(J)I+0
j alw.<init>(IIJJLjagdx/D3DPRESENT_PARAMETERS;Ljagdx/D3DCAPS;Ldw;Lex;Lmg;Llg;Llq;Loz;I)V+744
j alw.aeg(Ljava/awt/Canvas;Ldw;Lex;Lmg;Llg;Llq;Loz;Ljava/lang/Integer;)Ldu;+493
j mz.z(Ljava/awt/Canvas;Ldw;Lex;Lmg;Llg;Llq;Loz;I)Ldu;+32
j du.h(ILjava/awt/Canvas;Ldw;Lex;Lmg;Llg;Llq;Loz;IIIB)Ldu;+83
j ra.z(ILjava/awt/Canvas;Ldw;Lex;Lmg;Llg;Llq;Loz;II)Ldu;+50
j q.fq(ILjava/lang/String;ZI)V+300
j lo.fm(ILjava/lang/String;ZI)V+20
j qn.gb(IIB)I+47
j ps.e(I)Lair;+152
j ns.j(I)I+2
j qs.atp(Lwz;S)V+3
j lp.v(Lqg;Lwz;B)V+7928
J 1130 C1 hc.q(Lanv;ILwz;B)V (596 bytes) @ 0x00ed6b30 [0x00ed64f0+0x640]
j lm.p(Lail;IB)V+478
j wu.j(Lail;I)V+6
j client.gt(I)V+1207
j client.ab(I)V+875
j qb.a(I)V+94
j qb.v(I)V+376
j qb.run()V+4
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
---------- END SOURCE ----------

CUSTOMER SUBMITTED WORKAROUND :
to bypass this bug, you have to have never got on runescape.