-
Bug
-
Resolution: Duplicate
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P4
-
None
-
8u60
-
x86_64
-
windows_7
FULL PRODUCT VERSION :
Installer packages:
jre-8u60-windows-i586
jre-8u60-windows-x64
ADDITIONAL OS VERSION INFORMATION :
Windows 7 Enterprise [Version 6.1.7601]
EXTRA RELEVANT SYSTEM CONFIGURATION :
Running as an Administrator account.
A DESCRIPTION OF THE PROBLEM :
Installation of either the 32 or 64 bit versions of the JRE repeatedly fails with the message:
Java install did not complete
Error Code: 1603
It makes no difference if there is an existing JRE installed or not.
This is not confined to one PC.
Several of my colleagues have experienced the same problem.
Many of our customers have also reported being unable to install the latest Java JRE on their Windows machines.
Additional Information
I ran a windows compatibility check on the .msi installer contained within the JRE .exe installer. The .msi installer failed the compatibility check.
ERROR MESSAGES/STACK TRACES THAT OCCUR :
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\Program Files\Java\jre1.8.0_60\installer.exe, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_60\\" REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {57BDA5C6-443C-4D65-B233-282396418000}
Property(S): ITANIUM = Intel(R) Xeon(R) CPU X5650 @ 2.67GHz
Property(S): INSTALLDIR = C:\Program Files\Java\jre1.8.0_60\
Property(S): QtExecDeleteInstallerexeWithProperty = "C:\Windows\SysWOW64\cmd.exe" /c del "C:\Program Files\Java\jre1.8.0_60\installer.exe"
Property(S): SILENT = /s
Property(S): REPAIRMODE = 0
Property(S): ARPINSTALLLOCATION = C:\Program Files\Java\jre1.8.0_60\
Property(S): ARPPRODUCTICON = C:\Program Files\Java\jre1.8.0_60\\bin\javaws.exe
Property(S): CMDLINE = /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_60\\" REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): _b8561938743986152bb2ee373a8d75ad = C:\Program Files\Java\jre1.8.0_60\bin\dtplugin\
Property(S): bin = C:\Program Files\Java\jre1.8.0_60\bin\
Property(S): _6d48374b37a00457e1f08bafe7ba2dda = C:\Program Files\Java\jre1.8.0_60\bin\plugin2\
Property(S): _001a61a942509398ff9e5251fe7206d3 = C:\Program Files\Java\jre1.8.0_60\bin\server\
Property(S): _45f51046d19911303d987511d07fd09d = C:\Program Files\Java\jre1.8.0_60\lib\amd64\
Property(S): lib = C:\Program Files\Java\jre1.8.0_60\lib\
Property(S): _d878822f4918e07c26e3734b38129527 = C:\Program Files\Java\jre1.8.0_60\lib\applet\
Property(S): _c2d55fde7f416db49c114d6bbf5af1ea = C:\Program Files\Java\jre1.8.0_60\lib\cmm\
Property(S): _af4c2cd3f329594ff7e36333541620e5 = C:\Program Files\Java\jre1.8.0_60\lib\deploy\
Property(S): _0c75b84d1f54adf58811ac9c654e761d = C:\Program Files\Java\jre1.8.0_60\lib\ext\
Property(S): _5e1f669a5e9d610a961db04cbf67fac1 = C:\Program Files\Java\jre1.8.0_60\lib\fonts\
Property(S): _5a3e43326288376ac3187591163d3e2f = C:\Program Files\Java\jre1.8.0_60\lib\images\cursors\
Property(S): _7d1f0c8cd0b6b5085edce7191d2e13fc = C:\Program Files\Java\jre1.8.0_60\lib\images\
Property(S): _d1ed20383ad490620fad8f7ef2604694 = C:\Program Files\Java\jre1.8.0_60\lib\jfr\
Property(S): _f77a91ab67770066f2f70a4e866bd6f2 = C:\Program Files\Java\jre1.8.0_60\lib\management\
Property(S): _ac8c9a16cf533cc43453382b858e383f = C:\Program Files\Java\jre1.8.0_60\lib\security\
Property(S): JAVA = C:\Program Files\Java\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): TARGETDIR = C:\
Property(S): SourceDir = C:\Users\martinclifford\AppData\LocalLow\Oracle\Java\jre1.8.0_60_x64\
Property(S): VersionNT = 601
Property(S): Privileged = 1
Property(S): Manufacturer = Oracle Corporation
Property(S): ProductCode = {26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Java 8 Update 60 (64-bit)
Property(S): ProductVersion = 8.0.600.27
Property(S): ARPREADME = [INSTALLDIR]README.txt
Property(S): ARPURLUPDATEINFO = http://java.sun.com
Property(S): AUTOUPDATECHECK = 1
Property(S): CLOSETEXT = Close
Property(S): Enterprise = no
Property(S): JAVATYPE = JRE
Property(S): JAVAUPDATE = 1
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): FROMVERSION = NA
Property(S): IS32BITMSI = 0
Property(S): INSTALL_OPTIONS = 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
Property(S): Registration = No
Property(S): _IsMaintenance = Change
Property(S): ALLUSERS = 1
Property(S): ApplicationUsers = AllUsers
Property(S): ARPCONTACT = http://java.com
Property(S): ARPHELPLINK = http://java.com/help
Property(S): ARPNOREPAIR = 1
Property(S): ARPURLINFOABOUT = http://java.com
Property(S): ARPNOMODIFY = yes
Property(S): description = 0
Property(S): ODB = 0
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): ProductID = none
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): DWUSINTERVAL = 30
Property(S): InstallChoice = AR
Property(S): INSTALLLEVEL = 100
Property(S): ISVROOT_PORT_NO = 0
Property(S): MODIFYREMOVE = modify
Property(S): FullVersion = 1.8.0_60-b27
Property(S): JDK_VERSION = 1.8.0_60
Property(S): MAJOR = 1
Property(S): MINOR = 8
Property(S): MICRO = 0
Property(S): UPDATE = 60
Property(S): SecureCustomProperties = ARPNOMODIFY;PREVIOUSVERSIONSINSTALLED8;PREVIOUSVERSIONSINSTALLED8U20;PREVIOUSVERSIONSINSTALLED8U25;PREVIOUSVERSIONSINSTALLED8U31;PREVIOUSVERSIONSINSTALLED8U40;PREVIOUSVERSIONSINSTALLED9;PREVIOUSVERSIONSINSTALLEDCONSUMER6;PREVIOUSVERSIONSINSTALLEDCONSUMER7
Property(S): PackageCode = {795CE99B-3D78-43E9-A19D-186CF50315BE}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:\Users\martinclifford\Downloads
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 3744
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 601
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\MARTIN~1\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\martinclifford\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\martinclifford\Favorites\
Property(S): NetHoodFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\martinclifford\Documents\
Property(S): PrintHoodFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\martinclifford\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\martinclifford\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 2048
Property(S): VirtualMemory = 3189
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = martinclifford
Property(S): UserSID = S-1-5-21-1371714926-1884041793-3960870214-10637
Property(S): UserLanguageID = 2057
Property(S): ComputerName = VM-SLP-EN-INF01
Property(S): SystemLanguageID = 2057
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 09:23:31
Property(S): Date = 23/09/2015
Property(S): MsiNetAssemblySupport = 4.0.30319.1
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): USERNAME = User
Property(S): COMPANYNAME = Snell
Property(S): DATABASE = C:\Windows\Installer\36ec65e.msi
Property(S): OriginalDatabase = C:\Users\martinclifford\AppData\LocalLow\Oracle\Java\jre1.8.0_60_x64\jre1.8.0_60.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\Users\martinclifford\AppData\LocalLow\Oracle\Java\jre1.8.0_60_x64\
Property(S): SourcedirProduct = {26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): ProductToBeRegistered = 1
=== Logging stopped: 23/09/2015 09:23:31 ===
REPRODUCIBILITY :
This bug can be reproduced always.
CUSTOMER SUBMITTED WORKAROUND :
Install prior JRE releases.
The last ones known to work reliably were:
jre-8u5-windows-i586
jre-8u5-windows-x64
SUPPORT :
YES
Installer packages:
jre-8u60-windows-i586
jre-8u60-windows-x64
ADDITIONAL OS VERSION INFORMATION :
Windows 7 Enterprise [Version 6.1.7601]
EXTRA RELEVANT SYSTEM CONFIGURATION :
Running as an Administrator account.
A DESCRIPTION OF THE PROBLEM :
Installation of either the 32 or 64 bit versions of the JRE repeatedly fails with the message:
Java install did not complete
Error Code: 1603
It makes no difference if there is an existing JRE installed or not.
This is not confined to one PC.
Several of my colleagues have experienced the same problem.
Many of our customers have also reported being unable to install the latest Java JRE on their Windows machines.
Additional Information
I ran a windows compatibility check on the .msi installer contained within the JRE .exe installer. The .msi installer failed the compatibility check.
ERROR MESSAGES/STACK TRACES THAT OCCUR :
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\Program Files\Java\jre1.8.0_60\installer.exe, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_60\\" REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {57BDA5C6-443C-4D65-B233-282396418000}
Property(S): ITANIUM = Intel(R) Xeon(R) CPU X5650 @ 2.67GHz
Property(S): INSTALLDIR = C:\Program Files\Java\jre1.8.0_60\
Property(S): QtExecDeleteInstallerexeWithProperty = "C:\Windows\SysWOW64\cmd.exe" /c del "C:\Program Files\Java\jre1.8.0_60\installer.exe"
Property(S): SILENT = /s
Property(S): REPAIRMODE = 0
Property(S): ARPINSTALLLOCATION = C:\Program Files\Java\jre1.8.0_60\
Property(S): ARPPRODUCTICON = C:\Program Files\Java\jre1.8.0_60\\bin\javaws.exe
Property(S): CMDLINE = /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_60\\" REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): _b8561938743986152bb2ee373a8d75ad = C:\Program Files\Java\jre1.8.0_60\bin\dtplugin\
Property(S): bin = C:\Program Files\Java\jre1.8.0_60\bin\
Property(S): _6d48374b37a00457e1f08bafe7ba2dda = C:\Program Files\Java\jre1.8.0_60\bin\plugin2\
Property(S): _001a61a942509398ff9e5251fe7206d3 = C:\Program Files\Java\jre1.8.0_60\bin\server\
Property(S): _45f51046d19911303d987511d07fd09d = C:\Program Files\Java\jre1.8.0_60\lib\amd64\
Property(S): lib = C:\Program Files\Java\jre1.8.0_60\lib\
Property(S): _d878822f4918e07c26e3734b38129527 = C:\Program Files\Java\jre1.8.0_60\lib\applet\
Property(S): _c2d55fde7f416db49c114d6bbf5af1ea = C:\Program Files\Java\jre1.8.0_60\lib\cmm\
Property(S): _af4c2cd3f329594ff7e36333541620e5 = C:\Program Files\Java\jre1.8.0_60\lib\deploy\
Property(S): _0c75b84d1f54adf58811ac9c654e761d = C:\Program Files\Java\jre1.8.0_60\lib\ext\
Property(S): _5e1f669a5e9d610a961db04cbf67fac1 = C:\Program Files\Java\jre1.8.0_60\lib\fonts\
Property(S): _5a3e43326288376ac3187591163d3e2f = C:\Program Files\Java\jre1.8.0_60\lib\images\cursors\
Property(S): _7d1f0c8cd0b6b5085edce7191d2e13fc = C:\Program Files\Java\jre1.8.0_60\lib\images\
Property(S): _d1ed20383ad490620fad8f7ef2604694 = C:\Program Files\Java\jre1.8.0_60\lib\jfr\
Property(S): _f77a91ab67770066f2f70a4e866bd6f2 = C:\Program Files\Java\jre1.8.0_60\lib\management\
Property(S): _ac8c9a16cf533cc43453382b858e383f = C:\Program Files\Java\jre1.8.0_60\lib\security\
Property(S): JAVA = C:\Program Files\Java\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): TARGETDIR = C:\
Property(S): SourceDir = C:\Users\martinclifford\AppData\LocalLow\Oracle\Java\jre1.8.0_60_x64\
Property(S): VersionNT = 601
Property(S): Privileged = 1
Property(S): Manufacturer = Oracle Corporation
Property(S): ProductCode = {26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Java 8 Update 60 (64-bit)
Property(S): ProductVersion = 8.0.600.27
Property(S): ARPREADME = [INSTALLDIR]README.txt
Property(S): ARPURLUPDATEINFO = http://java.sun.com
Property(S): AUTOUPDATECHECK = 1
Property(S): CLOSETEXT = Close
Property(S): Enterprise = no
Property(S): JAVATYPE = JRE
Property(S): JAVAUPDATE = 1
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): FROMVERSION = NA
Property(S): IS32BITMSI = 0
Property(S): INSTALL_OPTIONS = 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
Property(S): Registration = No
Property(S): _IsMaintenance = Change
Property(S): ALLUSERS = 1
Property(S): ApplicationUsers = AllUsers
Property(S): ARPCONTACT = http://java.com
Property(S): ARPHELPLINK = http://java.com/help
Property(S): ARPNOREPAIR = 1
Property(S): ARPURLINFOABOUT = http://java.com
Property(S): ARPNOMODIFY = yes
Property(S): description = 0
Property(S): ODB = 0
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): ProductID = none
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): DWUSINTERVAL = 30
Property(S): InstallChoice = AR
Property(S): INSTALLLEVEL = 100
Property(S): ISVROOT_PORT_NO = 0
Property(S): MODIFYREMOVE = modify
Property(S): FullVersion = 1.8.0_60-b27
Property(S): JDK_VERSION = 1.8.0_60
Property(S): MAJOR = 1
Property(S): MINOR = 8
Property(S): MICRO = 0
Property(S): UPDATE = 60
Property(S): SecureCustomProperties = ARPNOMODIFY;PREVIOUSVERSIONSINSTALLED8;PREVIOUSVERSIONSINSTALLED8U20;PREVIOUSVERSIONSINSTALLED8U25;PREVIOUSVERSIONSINSTALLED8U31;PREVIOUSVERSIONSINSTALLED8U40;PREVIOUSVERSIONSINSTALLED9;PREVIOUSVERSIONSINSTALLEDCONSUMER6;PREVIOUSVERSIONSINSTALLEDCONSUMER7
Property(S): PackageCode = {795CE99B-3D78-43E9-A19D-186CF50315BE}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): CURRENTDIRECTORY = C:\Users\martinclifford\Downloads
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 3744
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 5.00
Property(S): VersionNT64 = 601
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\MARTIN~1\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\martinclifford\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\martinclifford\Favorites\
Property(S): NetHoodFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\martinclifford\Documents\
Property(S): PrintHoodFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\martinclifford\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): LocalAppDataFolder = C:\Users\martinclifford\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\martinclifford\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 2048
Property(S): VirtualMemory = 3189
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = martinclifford
Property(S): UserSID = S-1-5-21-1371714926-1884041793-3960870214-10637
Property(S): UserLanguageID = 2057
Property(S): ComputerName = VM-SLP-EN-INF01
Property(S): SystemLanguageID = 2057
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 09:23:31
Property(S): Date = 23/09/2015
Property(S): MsiNetAssemblySupport = 4.0.30319.1
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): USERNAME = User
Property(S): COMPANYNAME = Snell
Property(S): DATABASE = C:\Windows\Installer\36ec65e.msi
Property(S): OriginalDatabase = C:\Users\martinclifford\AppData\LocalLow\Oracle\Java\jre1.8.0_60_x64\jre1.8.0_60.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
Property(S): ROOTDRIVE = C:\
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\Users\martinclifford\AppData\LocalLow\Oracle\Java\jre1.8.0_60_x64\
Property(S): SourcedirProduct = {26A24AE4-039D-4CA4-87B4-2F86418060F0}
Property(S): ProductToBeRegistered = 1
=== Logging stopped: 23/09/2015 09:23:31 ===
REPRODUCIBILITY :
This bug can be reproduced always.
CUSTOMER SUBMITTED WORKAROUND :
Install prior JRE releases.
The last ones known to work reliably were:
jre-8u5-windows-i586
jre-8u5-windows-x64
SUPPORT :
YES