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Bug
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Resolution: Not an Issue
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P3
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None
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8u65
Silent installation with 8u65 MSI Enterprise Installer fails on some systems.
Even when triggered manually, the msi fails.
- Installer starts with installation of the files
- Rollback starts after a few seconds
- In all of the case file 'classes.jsa' is not being cleaned up during
rollback of the msi.
Popup error is seen:
"There is a problem with the Windows Installer package. A program required
for this install to complete cannot be run. Contact your support personnel
or package vendor."
And log output shows:
MSI (s) (70:FC) [05:07:41:098]: Executing op:
ActionStart(Name=installexerollback,,)
MSI (s) (70:FC) [05:07:41:098]: Executing op:
CustomActionSchedule(Action=installexerollback,ActionType=1346,Source=BinaryDa
ta,Target=ProductCode={26A24AE4-039D-4CA4-87B4-2F86418065F0} /s,)
MSI (s) (70:FC) [05:07:41:098]: Executing op: ActionStart(Name=installexe,,)
MSI (s) (70:FC) [05:07:41:098]: Executing op:
CustomActionSchedule(Action=installexe,ActionType=1042,Source=C:\\Program
Files\\Java\\jre8\\installer.exe,Target=/s INSTALLDIR="C:\\Program
Files\\Java\\jre8\\\\" STATIC=1 REPAIRMODE=0
ProductCode={26A24AE4-039D-4CA4-87B4-2F86418065F0},)
MSI (s) (70:FC) [05:08:03:612]: Note: 1: 1722 2: installexe 3: C:\\Program
Files\\Java\\jre8\\installer.exe 4: /s INSTALLDIR="C:\\Program Files\\Java\\jre8\\\\"
STATIC=1 REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418065F0}
CustomAction installexe returned actual error code 61014 (note this may not
be 100% accurate if translation happened inside sandbox)
MSI (s) (70:FC) [05:08:03:612]: Product: Java 8 Update 65 (64-bit) -- Error
1722. There is a problem with this Windows Installer package. A program run
as part of the setup did not finish as expected. Contact your support
personnel or package vendor. Action installexe, location: C:\\Program
Files\\Java\\jre8\\installer.exe, command: /s INSTALLDIR="C:\\Program
Files\\Java\\jre8\\\\" STATIC=1 REPAIRMODE=0
ProductCode={26A24AE4-039D-4CA4-87B4-2F86418065F0}
Error 1722. There is a problem with this Windows Installer package. A program
run as part of the setup did not finish as expected. Contact your support
personnel or package vendor. Action installexe, location: C:\\Program
Files\\Java\\jre8\\installer.exe, command: /s INSTALLDIR="C:\\Program
Files\\Java\\jre8\\\\" STATIC=1 REPAIRMODE=0
ProductCode={26A24AE4-039D-4CA4-87B4-2F86418065F0}
From installation log:
MSI (s) (70:FC) [05:08:10:751]: Note: 1: 1708
MSI (s) (70:FC) [05:08:10:751]: Product: Java 8 Update 65 (64-bit) --
Installation failed.
MSI (s) (70:FC) [05:08:10:751]: Windows Installer installed the product.
Product Name: Java 8 Update 65 (64-bit). Product Version: 8.0.650.17. Product
Language: 1033. Manufacturer: Oracle Corporation. Installation success or
error status: 1603.
MSI (s) (70:FC) [05:08:10:766]: Deferring clean up of packages/files, if any
exist
MSI (s) (70:FC) [05:08:10:766]: MainEngineThread is returning 1603
MSI (s) (70:30) [05:08:10:766]: No System Restore sequence number for this
installation.