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  1. JDK
  2. JDK-8157554

JRE 8u92 installation in Windows Server 2012 R2 failed with error 1603

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    • x86
    • windows_2012

      FULL PRODUCT VERSION :


      ADDITIONAL OS VERSION INFORMATION :
      Windows Server 2012 R2 Datacenter

      A DESCRIPTION OF THE PROBLEM :
      Upon installation of JRE8U92 a 1603 error is given and installation fails. The following log is captured:


      REGRESSION. Last worked in version 7u80

      STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
      Run installation of JRE 8U92 on Windows Server 2012 R2

      EXPECTED VERSUS ACTUAL BEHAVIOR :
      EXPECTED -
      Installation should succeed
      ACTUAL -
      Installation fails

      ERROR MESSAGES/STACK TRACES THAT OCCUR :
      [2016/05/20 14:30:22.942, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), UpdateConf.cpp:401 (SetJavaSoftKey)]
      ERROR: Exception with message 'Registry.cpp(436) at Registry::deleteValue(): delete value (HKLM\SOFTWARE\JavaSoft\InstallStatus) error. System error [2](system error 2 (The system cannot find the file specified))' caught

      [2016/05/20 14:31:36.711, jre-8u92-windows-x64.exe (PID: 5428, TID: 716), BrowserControl.cpp:930 (ui::BrowserControl::QueryCustomPolicy)]
      WARNING: QueryCustomPolicy: url='res://C:%5CUsers%5Csmaltsev%5CAppData%5CLocal%5CTemp%5C1%5Cjds868234.tmp%5Cjre-8u92-windows-x64.exe/progress.html'

      [2016/05/20 14:32:10.574, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), WrapperOffline.cpp:188 (ExecCommand)]
      ERROR: Exception with message 'MsiUtils.cpp(363) at msi::`anonymous-namespace'::handleMsiStatus(): MsiInstallProduct(C:\Users\smaltsev\AppData\LocalLow\Oracle\Java\jre1.8.0_92_x64\jre1.8.0_92.msi, ) failed. MSI error [1603]()' caught

      [2016/05/20 14:32:10.605, jre-8u92-windows-x64.exe (PID: 5428, TID: 716), BrowserControl.cpp:930 (ui::BrowserControl::QueryCustomPolicy)]
      WARNING: QueryCustomPolicy: url='res://C:%5CUsers%5Csmaltsev%5CAppData%5CLocal%5CTemp%5C1%5Cjds868234.tmp%5Cjre-8u92-windows-x64.exe/error.html'

      [2016/05/20 14:32:15.808, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), UpdateConf.cpp:401 (SetJavaSoftKey)]
      ERROR: Exception with message 'Registry.cpp(436) at Registry::deleteValue(): delete value (HKLM\SOFTWARE\JavaSoft\InstallStatus) error. System error [2](system error 2 (The system cannot find the file specified))' caught

      Errors from MSI log:
      Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\Program Files\Java\jre1.8.0_92\installer.exe, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_92\\" REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418092F0}



      REPRODUCIBILITY :
      This bug can be reproduced always.

            herrick Andy Herrick (Inactive)
            webbuggrp Webbug Group
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              Created:
              Updated:
              Resolved: