-
Bug
-
Resolution: Incomplete
-
P3
-
None
-
8u92
-
x86
-
windows_2012
FULL PRODUCT VERSION :
ADDITIONAL OS VERSION INFORMATION :
Windows Server 2012 R2 Datacenter
A DESCRIPTION OF THE PROBLEM :
Upon installation of JRE8U92 a 1603 error is given and installation fails. The following log is captured:
REGRESSION. Last worked in version 7u80
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Run installation of JRE 8U92 on Windows Server 2012 R2
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
Installation should succeed
ACTUAL -
Installation fails
ERROR MESSAGES/STACK TRACES THAT OCCUR :
[2016/05/20 14:30:22.942, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), UpdateConf.cpp:401 (SetJavaSoftKey)]
ERROR: Exception with message 'Registry.cpp(436) at Registry::deleteValue(): delete value (HKLM\SOFTWARE\JavaSoft\InstallStatus) error. System error [2](system error 2 (The system cannot find the file specified))' caught
[2016/05/20 14:31:36.711, jre-8u92-windows-x64.exe (PID: 5428, TID: 716), BrowserControl.cpp:930 (ui::BrowserControl::QueryCustomPolicy)]
WARNING: QueryCustomPolicy: url='res://C:%5CUsers%5Csmaltsev%5CAppData%5CLocal%5CTemp%5C1%5Cjds868234.tmp%5Cjre-8u92-windows-x64.exe/progress.html'
[2016/05/20 14:32:10.574, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), WrapperOffline.cpp:188 (ExecCommand)]
ERROR: Exception with message 'MsiUtils.cpp(363) at msi::`anonymous-namespace'::handleMsiStatus(): MsiInstallProduct(C:\Users\smaltsev\AppData\LocalLow\Oracle\Java\jre1.8.0_92_x64\jre1.8.0_92.msi, ) failed. MSI error [1603]()' caught
[2016/05/20 14:32:10.605, jre-8u92-windows-x64.exe (PID: 5428, TID: 716), BrowserControl.cpp:930 (ui::BrowserControl::QueryCustomPolicy)]
WARNING: QueryCustomPolicy: url='res://C:%5CUsers%5Csmaltsev%5CAppData%5CLocal%5CTemp%5C1%5Cjds868234.tmp%5Cjre-8u92-windows-x64.exe/error.html'
[2016/05/20 14:32:15.808, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), UpdateConf.cpp:401 (SetJavaSoftKey)]
ERROR: Exception with message 'Registry.cpp(436) at Registry::deleteValue(): delete value (HKLM\SOFTWARE\JavaSoft\InstallStatus) error. System error [2](system error 2 (The system cannot find the file specified))' caught
Errors from MSI log:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\Program Files\Java\jre1.8.0_92\installer.exe, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_92\\" REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418092F0}
REPRODUCIBILITY :
This bug can be reproduced always.
ADDITIONAL OS VERSION INFORMATION :
Windows Server 2012 R2 Datacenter
A DESCRIPTION OF THE PROBLEM :
Upon installation of JRE8U92 a 1603 error is given and installation fails. The following log is captured:
REGRESSION. Last worked in version 7u80
STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Run installation of JRE 8U92 on Windows Server 2012 R2
EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
Installation should succeed
ACTUAL -
Installation fails
ERROR MESSAGES/STACK TRACES THAT OCCUR :
[2016/05/20 14:30:22.942, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), UpdateConf.cpp:401 (SetJavaSoftKey)]
ERROR: Exception with message 'Registry.cpp(436) at Registry::deleteValue(): delete value (HKLM\SOFTWARE\JavaSoft\InstallStatus) error. System error [2](system error 2 (The system cannot find the file specified))' caught
[2016/05/20 14:31:36.711, jre-8u92-windows-x64.exe (PID: 5428, TID: 716), BrowserControl.cpp:930 (ui::BrowserControl::QueryCustomPolicy)]
WARNING: QueryCustomPolicy: url='res://C:%5CUsers%5Csmaltsev%5CAppData%5CLocal%5CTemp%5C1%5Cjds868234.tmp%5Cjre-8u92-windows-x64.exe/progress.html'
[2016/05/20 14:32:10.574, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), WrapperOffline.cpp:188 (ExecCommand)]
ERROR: Exception with message 'MsiUtils.cpp(363) at msi::`anonymous-namespace'::handleMsiStatus(): MsiInstallProduct(C:\Users\smaltsev\AppData\LocalLow\Oracle\Java\jre1.8.0_92_x64\jre1.8.0_92.msi, ) failed. MSI error [1603]()' caught
[2016/05/20 14:32:10.605, jre-8u92-windows-x64.exe (PID: 5428, TID: 716), BrowserControl.cpp:930 (ui::BrowserControl::QueryCustomPolicy)]
WARNING: QueryCustomPolicy: url='res://C:%5CUsers%5Csmaltsev%5CAppData%5CLocal%5CTemp%5C1%5Cjds868234.tmp%5Cjre-8u92-windows-x64.exe/error.html'
[2016/05/20 14:32:15.808, jre-8u92-windows-x64.exe (PID: 5428, TID: 3572), UpdateConf.cpp:401 (SetJavaSoftKey)]
ERROR: Exception with message 'Registry.cpp(436) at Registry::deleteValue(): delete value (HKLM\SOFTWARE\JavaSoft\InstallStatus) error. System error [2](system error 2 (The system cannot find the file specified))' caught
Errors from MSI log:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\Program Files\Java\jre1.8.0_92\installer.exe, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_92\\" REPAIRMODE=0 ProductCode={26A24AE4-039D-4CA4-87B4-2F86418092F0}
REPRODUCIBILITY :
This bug can be reproduced always.