ADDITIONAL SYSTEM INFORMATION :
We have 3 different printers here. The failure always happens on 2 of them. (The two that don't work are color, while the one that works is black and white. They are all HP printers.)

A DESCRIPTION OF THE PROBLEM :
   at java.desktop/sun.print.RasterPrinterJob.setAttributes(RasterPrinterJob.java:1280)
    at java.desktop/sun.awt.windows.WPrinterJob.setAttributes(WPrinterJob.java:696)
    at java.desktop/sun.print.RasterPrinterJob.print(RasterPrinterJob.java:1550)
    at java.desktop/sun.print.Win32PrintJob.pageableJob(Win32PrintJob.java:573)
    at java.desktop/sun.print.Win32PrintJob.print(Win32PrintJob.java:390)
    at dsi.system.print.client.ActPrint.execute(ActPrint.java:199)
    at dsi.client.request.AbstractRequest.processBackground(AbstractRequest.java:857)

REGRESSION : Last worked in version 8u202

STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
Some printers always work, some always fail.

Included source code is for an OLD test program I wrote a long time ago. However, it acts just like my current production code.

EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
For the print to succeed.


ACTUAL -
Some printers will fail every time.

Running this on on a Java 8 VM works every time for every printer. Printers that fail, fail every time in a similar way on 11.0.1, 11.0.2, 11.0.3 and 12

---------- BEGIN SOURCE ----------
package java6print;

import javax.print.PrintService;
import javax.print.attribute.HashPrintRequestAttributeSet;
import javax.print.attribute.PrintRequestAttributeSet;
import javax.print.attribute.standard.Copies;
import javax.print.attribute.standard.Media;
import javax.print.attribute.standard.MediaPrintableArea;
import javax.print.attribute.standard.MediaSize;
import javax.print.attribute.standard.MediaSizeName;
import javax.print.attribute.standard.OrientationRequested;
import javax.print.attribute.standard.PageRanges;

public class PrinterSettings implements Cloneable {

private final float left;
private final float right;
private final float top;
private final float bottom;
private final int copies;
private final int startPage;
private final int endPage;
private final boolean landscape;

/** Creates a new instance of PrinterSettings */
public PrinterSettings(float left, float right, float top, float bottom, int copies, int startPage, int endPage, boolean landscape) {
this.left = left;
this.right = right;
this.top = top;
this.bottom = bottom;
this.copies = copies;
this.startPage = startPage;
this.endPage = endPage;
this.landscape = landscape;
}
private void putCopies(PrintService service, PrintRequestAttributeSet set) {
set.add(new Copies( copies ));
}
private void putPrintableArea(PrintService service, PrintRequestAttributeSet set) {
set.add(MediaSizeName.NA_LETTER);

MediaSize s = MediaSize.getMediaSizeForName( (MediaSizeName)set.get(Media.class) );
float totalWidth = s.getX(MediaSize.INCH);
float totalHeight = s.getY(MediaSize.INCH);

MediaPrintableArea area;
OrientationRequested or = (OrientationRequested)set.get(OrientationRequested.class);

if (or.equals(OrientationRequested.REVERSE_LANDSCAPE) || or.equals(OrientationRequested.LANDSCAPE)) {
area = new MediaPrintableArea(top,right, totalWidth - bottom - top, totalHeight - left - right, MediaPrintableArea.INCH);
}
else {
area = new MediaPrintableArea(left,top, totalWidth - left - right, totalHeight - top - bottom, MediaPrintableArea.INCH);
}
set.add(area);
}
public boolean isLandscape() {
return landscape;
}
private void putOrientation(PrintService service, PrintRequestAttributeSet set) {
if (!isLandscape())
set.add( OrientationRequested.PORTRAIT );
else
set.add( OrientationRequested.LANDSCAPE );
}
private void putPageRange(PrintService service, PrintRequestAttributeSet set) {
set.add(new PageRanges(startPage,endPage));
}
public PrintRequestAttributeSet getAttributes(PrintService service) {
PrintRequestAttributeSet attributes = new HashPrintRequestAttributeSet();
putOrientation(service,attributes);
putPrintableArea(service,attributes);
putCopies(service,attributes);
putPageRange(service,attributes);
return attributes;

}

double getLeftMargin() {
return left;
}
double getRightMargin() {
return right;
}
double getTopMargin() {
return top;
}
double getBottomMargin() {
return bottom;
}
}
-----------------------------------------------------

package java6print;

import java.awt.Color;
import java.awt.Dimension;
import java.awt.Font;
import java.awt.FontMetrics;
import java.awt.Graphics;
import java.awt.Graphics2D;
import java.awt.Rectangle;
import java.awt.geom.Rectangle2D;
import java.awt.print.PageFormat;
import java.awt.print.Printable;
import java.awt.print.PrinterException;
import java.io.InputStream;
import java.io.Reader;
import javax.print.Doc;
import javax.print.DocFlavor;
import javax.print.attribute.DocAttributeSet;
import javax.swing.JPanel;

public class PrintMe extends JPanel implements Printable, Doc {

private final Dimension landscapeDim = new Dimension(11*72,(int)(8.5*72));
private final Dimension portraitDim = new Dimension((int)8.5*72,(int)(11*72));
private final Dimension dim;
private final PrinterSettings printerSettings;

private final int fontSize;

public PrintMe(PrinterSettings settings, int fontSize) {
printerSettings = settings;
this.fontSize = fontSize;
if (printerSettings.isLandscape())
dim = landscapeDim;
else
dim = portraitDim;
setPreferredSize( (Dimension)dim.clone() );
}
public void paintComponent(Graphics g) {
super.paintComponent(g);
draw((Graphics2D)g, 1.0);
}
private void draw(Graphics2D g2, double scale) {
double leftMargin = printerSettings.getLeftMargin();
double rightMargin = printerSettings.getRightMargin();
double topMargin = printerSettings.getTopMargin();
double bottomMargin = printerSettings.getBottomMargin();

double leftOffset = leftMargin * 72;
double rightOffset = rightMargin * 72;
double topOffset = topMargin * 72;
double bottomOffset = bottomMargin * 72;

int bigWidth = dim.width - (int) ( rightOffset + leftOffset);
int topHeight = 70;

Graphics2D temp;

Rectangle rect = new Rectangle( 0,0, bigWidth , topHeight);

temp = (Graphics2D)g2.create();
temp.scale(scale,scale);
temp.translate(leftOffset, topOffset);
temp.setColor(Color.BLACK);
temp.drawRect(rect.x, rect.y, rect.width-1, rect.height-1);
temp.setFont(new Font("Arial",Font.PLAIN,fontSize));


temp.setColor(Color.BLACK);
drawString( temp, rect.x,rect.y, rect.width-1, rect.height-1,.5,.5,temp.getFontMetrics(),"April 2007");
temp.dispose();
}
private Rectangle2D drawString(Graphics2D g2, double x, double y, double width, double height, double scaleX, double scaleY, FontMetrics fm, String s) {
Rectangle2D rect = fm.getStringBounds(s,g2);
System.err.println("rect: " + rect);
x = x + (width - rect.getWidth()) * scaleX;
y = y + (height - rect.getHeight()) * scaleY;
double rectY = rect.getY();
y -= rectY;
g2.drawString(s, (float)x,(float)y);
return rect;
}
public int print(Graphics g2, PageFormat pageFormat, int pageIndex) throws PrinterException {
if (pageIndex == 0) {
try {
draw( (Graphics2D)g2,1.0);
return Printable.PAGE_EXISTS;
} catch (RuntimeException e) {
e.printStackTrace();
throw e;
}
} else
return Printable.NO_SUCH_PAGE;
}
public DocFlavor getDocFlavor() {
return new DocFlavor.SERVICE_FORMATTED("java.awt.print.Printable");
}
public Object getPrintData() {
return this;
}
public Reader getReaderForText() {
return null;
}
public InputStream getStreamForBytes() {
return null;
}
public DocAttributeSet getAttributes() {
return null;
}
}
-------------------------------------------------------
/*
 * Main.java
 *
 * Created on December 14, 2006, 10:31 AM
 *
 * To change this template, choose Tools | Template Manager
 * and open the template in the editor.
 */

package java6print;

import javax.print.DocFlavor;
import javax.print.DocPrintJob;
import javax.print.PrintService;
import javax.print.PrintServiceLookup;
import javax.print.ServiceUI;
import javax.print.attribute.PrintRequestAttributeSet;
import javax.swing.JFrame;
import javax.swing.SwingUtilities;


public class Main extends JFrame {

public Main() {
//left, right, top, bottom,copies, startPage, endPage, landscape
//Last parameter is true for landscape, false for portrait
PrinterSettings settings = new PrinterSettings(.5f, .5f ,1f, .5f, 1, 1, 1,true);
//Font size is the last parameter. 50 will get negative width, 20 will not.
PrintMe pm = new PrintMe(settings, 50);
getContentPane().add(pm);
setDefaultCloseOperation(EXIT_ON_CLOSE);
pack();
setVisible(true);
print(pm,settings);
}
private void print(PrintMe pm, PrinterSettings settings) {
try {
DocFlavor f = new DocFlavor.SERVICE_FORMATTED("java.awt.print.Printable");

PrintService[] services = PrintServiceLookup.lookupPrintServices(f, null);
PrintRequestAttributeSet attributes = settings.getAttributes(null);
PrintService service = ServiceUI.printDialog(null, 50, 50, services, null,f,attributes);

if (service != null) {
DocPrintJob pj = service.createPrintJob();
pj.print(pm,attributes);
}
} catch (Exception e) {
e.printStackTrace();
}
}

/**
* @param args the command line arguments
*/
public static void main(String[] args) {
SwingUtilities.invokeLater(new Runnable() {
public void run() {
new Main();
}
});
}

}

---------- END SOURCE ----------

CUSTOMER SUBMITTED WORKAROUND :
Changed Lines 1273-1285 in sun.print.RasterPrinterJob openjdk 11.0.1

        printerResAttr = (PrinterResolution)attributes.get(PrinterResolution.class);
        if (service.isAttributeCategorySupported(PrinterResolution.class)) {
            if (!isSupportedValue(printerResAttr, attributes)) {
               printerResAttr = (PrinterResolution)
                   service.getDefaultAttributeValue(PrinterResolution.class);
            }
            if (printerResAttr != null) { //LINE ADDED
double xr =
printerResAttr.getCrossFeedResolution(ResolutionSyntax.DPI);
double yr = printerResAttr.getFeedResolution(ResolutionSyntax.DPI);
setXYRes(xr, yr);
} //LINE ADDED
        }

FREQUENCY : always