A DESCRIPTION OF THE PROBLEM :
Please check the error below.
Is it maybe a memory issue ?

The end-user has 3 monitors, the largest is 2560x1600

java.lang.NullPointerException
at com.sun.javafx.sg.prism.NGCanvas$RenderBuf.validate(NGCanvas.java:214)
at com.sun.javafx.sg.prism.NGCanvas.initCanvas(NGCanvas.java:644)
at com.sun.javafx.sg.prism.NGCanvas.renderForcedContent(NGCanvas.java:628)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.sg.prism.NGGroup.renderForcedContent(NGGroup.java:232)
at com.sun.javafx.tk.quantum.ViewPainter.paintImpl(ViewPainter.java:330)
at com.sun.javafx.tk.quantum.PresentingPainter.run(PresentingPainter.java:91)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.runAndReset(FutureTask.java:305)
at com.sun.javafx.tk.RenderJob.run(RenderJob.java:58)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at com.sun.javafx.tk.quantum.QuantumRenderer$PipelineRunnable.run(QuantumRenderer.java:125)
at java.base/java.lang.Thread.run(Thread.java:830)

java.lang.NullPointerException
at com.sun.prism.d3d.D3DTexture.getContext(D3DTexture.java:84)
at com.sun.prism.d3d.D3DTexture.update(D3DTexture.java:207)
at com.sun.prism.d3d.D3DTexture.update(D3DTexture.java:151)
at com.sun.prism.impl.BaseContext.flushMask(BaseContext.java:112)
at com.sun.prism.impl.BaseContext.drawQuads(BaseContext.java:121)
at com.sun.prism.impl.VertexBuffer.flush(VertexBuffer.java:98)
at com.sun.prism.impl.BaseContext.flushVertexBuffer(BaseContext.java:104)
at com.sun.prism.impl.ps.BaseShaderContext.setRenderTarget(BaseShaderContext.java:753)
at com.sun.prism.impl.BaseContext.setRenderTarget(BaseContext.java:146)
at com.sun.prism.impl.BaseGraphics.<init>(BaseGraphics.java:107)
at com.sun.prism.impl.ps.BaseShaderGraphics.<init>(BaseShaderGraphics.java:86)
at com.sun.prism.d3d.D3DGraphics.<init>(D3DGraphics.java:42)
at com.sun.prism.d3d.D3DGraphics.create(D3DGraphics.java:65)
at com.sun.prism.d3d.D3DSwapChain.createGraphics(D3DSwapChain.java:134)
at com.sun.javafx.tk.quantum.PresentingPainter.run(PresentingPainter.java:87)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.runAndReset(FutureTask.java:305)
at com.sun.javafx.tk.RenderJob.run(RenderJob.java:58)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at com.sun.javafx.tk.quantum.QuantumRenderer$PipelineRunnable.run(QuantumRenderer.java:125)
at java.base/java.lang.Thread.run(Thread.java:830)

REGRESSION : Last worked in version 13.0.2


FREQUENCY : always