ADDITIONAL SYSTEM INFORMATION :
java1.8.192

A DESCRIPTION OF THE PROBLEM :
When launching the application on citrix , process got hang on java webstart main method.

"Java Web Start Main Thread" #18 prio=5 os_prio=0 tid=0x0000000032ac4800 nid=0x104c in Object.wait() [0x00000000336ee000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.Thread.join(Unknown Source)
- locked <0x00000004a0021ed8> (a java.lang.Thread)
at java.lang.Thread.join(Unknown Source)
at java.lang.ApplicationShutdownHooks.runHooks(Unknown Source)
at java.lang.ApplicationShutdownHooks$1.run(Unknown Source)
at java.lang.Shutdown.runHooks(Unknown Source)
at java.lang.Shutdown.sequence(Unknown Source)
at java.lang.Shutdown.exit(Unknown Source)
- locked <0x00000004a011f4e8> (a java.lang.Class for java.lang.Shutdown)
at java.lang.Runtime.exit(Unknown Source)
at java.lang.System.exit(Unknown Source)
at com.sun.javaws.Main.systemExit(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main.access$000(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

   Locked ownable synchronizers:
- None


complete stacktrace is


2019-02-01 17:33:44
Full thread dump Java HotSpot(TM) 64-Bit Server VM (25.191-b12 mixed mode):

"Thread-1" #15 daemon prio=6 os_prio=0 tid=0x0000000032f7d800 nid=0x1d0 runnable [0x0000000037e1f000]
   java.lang.Thread.State: RUNNABLE
at sun.awt.windows.WToolkit.shutdown(Native Method)
at sun.awt.windows.WToolkit$$Lambda$6/2006416528.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"AWT-EventQueue-2" #41 prio=6 os_prio=0 tid=0x0000000032da6800 nid=0x184 waiting on condition [0x000000003694e000]
   java.lang.Thread.State: WAITING (parking)
at sun.misc.Unsafe.park(Native Method)
- parking to wait for <0x00000004a0022238> (a java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject)
at java.util.concurrent.locks.LockSupport.park(Unknown Source)
at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(Unknown Source)
at java.awt.EventQueue.getNextEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"AWT-EventQueue-1" #39 prio=6 os_prio=0 tid=0x0000000032da0800 nid=0x1618 runnable [0x00000000347ec000]
   java.lang.Thread.State: RUNNABLE
at sun.awt.windows.WFontPeer.initIDs(Native Method)
at sun.awt.windows.WFontPeer.<clinit>(Unknown Source)
at sun.awt.windows.WToolkit.getFontPeer(Unknown Source)
at java.awt.Font.getPeer_NoClientCode(Unknown Source)
at java.awt.Font.getPeer(Unknown Source)
at sun.awt.windows.WComponentPeer._setFont(Native Method)
- locked <0x00000004a0032dc0> (a sun.awt.windows.WFramePeer)
at sun.awt.windows.WComponentPeer.setFont(Unknown Source)
- locked <0x00000004a0032dc0> (a sun.awt.windows.WFramePeer)
at sun.awt.windows.WWindowPeer.initialize(Unknown Source)
at sun.awt.windows.WFramePeer.initialize(Unknown Source)
at sun.awt.windows.WComponentPeer.<init>(Unknown Source)
at sun.awt.windows.WCanvasPeer.<init>(Unknown Source)
at sun.awt.windows.WPanelPeer.<init>(Unknown Source)
at sun.awt.windows.WWindowPeer.<init>(Unknown Source)
at sun.awt.windows.WFramePeer.<init>(Unknown Source)
at sun.awt.windows.WToolkit.createFrame(Unknown Source)
at java.awt.Frame.addNotify(Unknown Source)
- locked <0x00000004a006cbf0> (a java.awt.Component$AWTTreeLock)
at javax.swing.SwingUtilities$SharedOwnerFrame.addNotify(Unknown Source)
at java.awt.Window.pack(Unknown Source)
at com.sun.deploy.ui.DialogHelper.setVisible(Unknown Source)
at com.sun.deploy.ui.DialogTemplate$32.run(Unknown Source)
at com.sun.deploy.ui.DialogTemplate.setVisible(Unknown Source)
at com.sun.deploy.ui.UIFactory$15.execute(Unknown Source)
at com.sun.javaws.ui.JavawsSysRun.delegate(Unknown Source)
at com.sun.deploy.util.DeploySysRun.execute(Unknown Source)
at com.sun.deploy.util.DeploySysRun$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at com.sun.deploy.util.DeploySysRun.executePrivileged(Unknown Source)
at com.sun.deploy.ui.UIFactory.showProgressDialog(Unknown Source)
at com.sun.deploy.uitoolkit.impl.awt.ui.DownloadWindow$12.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.awt.EventQueue.access$500(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.awt.EventQueue$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"CacheCleanUpThread" #23 daemon prio=5 os_prio=0 tid=0x0000000032ad2000 nid=0x20c in Object.wait() [0x0000000033aef000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.Object.wait(Unknown Source)
at com.sun.deploy.cache.CleanupThread.run(Unknown Source)
- locked <0x00000004a0022880> (a com.sun.deploy.cache.CleanupThread)

   Locked ownable synchronizers:
- None

"CacheMemoryCleanUpThread" #20 daemon prio=5 os_prio=0 tid=0x0000000032ac7000 nid=0x2a0 in Object.wait() [0x00000000339ee000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
- waiting on <0x00000004a011ebf8> (a java.lang.ref.ReferenceQueue$Lock)
at java.lang.ref.ReferenceQueue.remove(Unknown Source)
- locked <0x00000004a011ebf8> (a java.lang.ref.ReferenceQueue$Lock)
at java.lang.ref.ReferenceQueue.remove(Unknown Source)
at com.sun.deploy.cache.MemoryCache$LoadedResourceCleanupThread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"MemoryCache-DelayedCleanup" #21 daemon prio=5 os_prio=0 tid=0x000000003224e000 nid=0x17a4 in Object.wait() [0x00000000337ee000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
- waiting on <0x00000004a011ecd0> (a java.util.TaskQueue)
at java.lang.Object.wait(Unknown Source)
at java.util.TimerThread.mainLoop(Unknown Source)
- locked <0x00000004a011ecd0> (a java.util.TaskQueue)
at java.util.TimerThread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"DestroyJavaVM" #19 prio=5 os_prio=0 tid=0x0000000002836800 nid=0x1298 waiting on condition [0x0000000000000000]
   java.lang.Thread.State: RUNNABLE

   Locked ownable synchronizers:
- None

"Java Web Start Main Thread" #18 prio=5 os_prio=0 tid=0x0000000032ac4800 nid=0x104c in Object.wait() [0x00000000336ee000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.Thread.join(Unknown Source)
- locked <0x00000004a0021ed8> (a java.lang.Thread)
at java.lang.Thread.join(Unknown Source)
at java.lang.ApplicationShutdownHooks.runHooks(Unknown Source)
at java.lang.ApplicationShutdownHooks$1.run(Unknown Source)
at java.lang.Shutdown.runHooks(Unknown Source)
at java.lang.Shutdown.sequence(Unknown Source)
at java.lang.Shutdown.exit(Unknown Source)
- locked <0x00000004a011f4e8> (a java.lang.Class for java.lang.Shutdown)
at java.lang.Runtime.exit(Unknown Source)
at java.lang.System.exit(Unknown Source)
at com.sun.javaws.Main.systemExit(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main.access$000(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"Javaws Secure Thread" #17 daemon prio=5 os_prio=0 tid=0x0000000032abe800 nid=0x344 in Object.wait() [0x00000000335ee000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.Object.wait(Unknown Source)
at com.sun.javaws.ui.JavawsSysRun$SecureThread.run(Unknown Source)
- locked <0x00000004a006fec0> (a java.lang.Object)

   Locked ownable synchronizers:
- None

"AWT-EventQueue-0" #16 prio=6 os_prio=0 tid=0x0000000032a78800 nid=0x2e8 waiting on condition [0x00000000334ee000]
   java.lang.Thread.State: WAITING (parking)
at sun.misc.Unsafe.park(Native Method)
- parking to wait for <0x00000004a005eeb0> (a java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject)
at java.util.concurrent.locks.LockSupport.park(Unknown Source)
at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(Unknown Source)
at java.awt.EventQueue.getNextEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"AWT-Windows" #14 daemon prio=6 os_prio=0 tid=0x0000000032a75000 nid=0x19f0 runnable [0x00000000024bf000]
   java.lang.Thread.State: RUNNABLE
at sun.awt.windows.WToolkit.eventLoop(Native Method)
at sun.awt.windows.WToolkit.run(Unknown Source)

   Locked ownable synchronizers:
- None

"AWT-Shutdown" #13 prio=5 os_prio=0 tid=0x0000000032a6c000 nid=0x1b28 in Object.wait() [0x00000000333ef000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
- waiting on <0x00000004a0022520> (a java.lang.Object)
at java.lang.Object.wait(Unknown Source)
at sun.awt.AWTAutoShutdown.run(Unknown Source)
- locked <0x00000004a0022520> (a java.lang.Object)
at java.lang.Thread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"Java2D Disposer" #12 daemon prio=10 os_prio=2 tid=0x0000000032a6b000 nid=0x198c in Object.wait() [0x00000000332ef000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.ref.ReferenceQueue.remove(Unknown Source)
- locked <0x00000004a00a3690> (a java.lang.ref.ReferenceQueue$Lock)
at java.lang.ref.ReferenceQueue.remove(Unknown Source)
at sun.java2d.Disposer.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"traceMsgQueueThread" #10 daemon prio=5 os_prio=0 tid=0x0000000031fe1000 nid=0x1864 in Object.wait() [0x00000000325fe000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.Object.wait(Unknown Source)
at com.sun.deploy.trace.Trace$TraceMsgQueueChecker.run(Unknown Source)
- locked <0x00000004a0152fe8> (a java.util.ArrayList)
at java.lang.Thread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"Service Thread" #9 daemon prio=9 os_prio=0 tid=0x0000000031f95800 nid=0x7e0 runnable [0x0000000000000000]
   java.lang.Thread.State: RUNNABLE

   Locked ownable synchronizers:
- None

"C1 CompilerThread2" #8 daemon prio=9 os_prio=2 tid=0x00000000300a0800 nid=0x1bac waiting on condition [0x0000000000000000]
   java.lang.Thread.State: RUNNABLE

   Locked ownable synchronizers:
- None

"C2 CompilerThread1" #7 daemon prio=9 os_prio=2 tid=0x000000003009e800 nid=0x3c4 waiting on condition [0x0000000000000000]
   java.lang.Thread.State: RUNNABLE

   Locked ownable synchronizers:
- None

"C2 CompilerThread0" #6 daemon prio=9 os_prio=2 tid=0x0000000030099000 nid=0x1bd8 waiting on condition [0x0000000000000000]
   java.lang.Thread.State: RUNNABLE

   Locked ownable synchronizers:
- None

"Attach Listener" #5 daemon prio=5 os_prio=2 tid=0x0000000030094000 nid=0x424 waiting on condition [0x0000000000000000]
   java.lang.Thread.State: RUNNABLE

   Locked ownable synchronizers:
- None

"Signal Dispatcher" #4 daemon prio=9 os_prio=2 tid=0x0000000030091800 nid=0x884 runnable [0x0000000000000000]
   java.lang.Thread.State: RUNNABLE

   Locked ownable synchronizers:
- None

"Finalizer" #3 daemon prio=8 os_prio=1 tid=0x0000000002929800 nid=0xe80 in Object.wait() [0x00000000319ff000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.ref.ReferenceQueue.remove(Unknown Source)
- locked <0x00000004a0153fc8> (a java.lang.ref.ReferenceQueue$Lock)
at java.lang.ref.ReferenceQueue.remove(Unknown Source)
at java.lang.ref.Finalizer$FinalizerThread.run(Unknown Source)

   Locked ownable synchronizers:
- None

"Reference Handler" #2 daemon prio=10 os_prio=2 tid=0x0000000002928800 nid=0xa88 in Object.wait() [0x00000000318ff000]
   java.lang.Thread.State: WAITING (on object monitor)
at java.lang.Object.wait(Native Method)
at java.lang.Object.wait(Unknown Source)
at java.lang.ref.Reference.tryHandlePending(Unknown Source)
- locked <0x00000004a01623e0> (a java.lang.ref.Reference$Lock)
at java.lang.ref.Reference$ReferenceHandler.run(Unknown Source)

   Locked ownable synchronizers:
- None

"VM Thread" os_prio=2 tid=0x0000000030059000 nid=0x16a4 runnable

"GC task thread#0 (ParallelGC)" os_prio=0 tid=0x000000000284c000 nid=0xf24 runnable

"GC task thread#1 (ParallelGC)" os_prio=0 tid=0x000000000284d800 nid=0x184c runnable

"GC task thread#2 (ParallelGC)" os_prio=0 tid=0x000000000284f000 nid=0x18a4 runnable

"GC task thread#3 (ParallelGC)" os_prio=0 tid=0x0000000002852800 nid=0x1554 runnable

"GC task thread#4 (ParallelGC)" os_prio=0 tid=0x0000000002854000 nid=0x153c runnable

"GC task thread#5 (ParallelGC)" os_prio=0 tid=0x0000000002855000 nid=0x4a4 runnable

"VM Periodic Task Thread" os_prio=2 tid=0x0000000031fdc000 nid=0x1010 waiting on condition

JNI global references: 315
 

STEPS TO FOLLOW TO REPRODUCE THE PROBLEM :
it is reproduced rarely just clicking the application icon on ctrix

EXPECTED VERSUS ACTUAL BEHAVIOR :
EXPECTED -
it should not get hang
ACTUAL -
process got hang at startup

CUSTOMER SUBMITTED WORKAROUND :
hard kill the process

FREQUENCY : rarely