During the install/uninstall, our installer calls some functions from certain dll's. If the dll doesn't exist, the installer gives an error message and it will then terminate. This is a problem during uninstall, because the user can never uninstall our product if it keeps terminating for this reason. There have already been a few customer complaints about this. Although it is most likely due to user error that the dll is not there, this is still something we should fix on our end. The uninstaller should first check to see if the dll exists, and if so, then call the function.
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